Are you interested in a career that can take you around the world, offering a fast-paced and thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.
Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts.
Note: A fast-track program is implemented for the January start. The first semester (January to April) is immediately followed by the second semester (May to July), resulting in a shorter summer break. The third semester begins in September, allowing students to complete the two-year program in just 16 months.Program Standards
Upon successful completion of the program, a graduate will:
Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.
Industry partners who often provide work placements include:
Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.
Humber College’s Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.
Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.
Watch the video to hear about the Hospitality - Hotel and Restaurant Operations Management program from faculty and students.
Watch the video to learn more about the involvement of our students within Restaurants Show Canada
Watch the video to find out how Hospitality students help promote the Pan Am Games in Toronto.
For mobile and tablet users, open the video in the YouTube app. For optimal viewing experience use Firefox or Chrome. Currently Safari does not support 360 videos.
Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Europe or Taiwan. Students are enrolled with Humber and pay an additional program fee for this Semester 4 optional program. This is subject to eligibility standards and an application process.
Current opportunities include:
Semester 4 Europe: In January and February, our students are based In Strasbourg, France and will spend eight weeks living, touring and studying in Europe. Students will take unique courses that count towards the completion of their fourth semester credits.
Semester 4 Taiwan: This 18 week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.
Each year we offer a variety of experiential learning trip opportunities for students to study aboard. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty lead study abroad trips are confirmed in the fall semester.
Qualified students in this program may also apply to a study abroad service learning trip to contribute to a global community. Past service learning trips were to Nunavut and Nicaragua. In addition, eligible students have the opportunity to apply for a study abroad experiential trip to Peru.
These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.
With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.
Tourism HR Canada projects that the potential labour shortage in the industry in Canada could reach to more than 228,000 full-year jobs by 2030.
Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:
Ontario Tourism Education Corporation (OTEC)
Qualified students have the opportunity to earn the Ontario Tourism Education Corporation (OTEC) Service Excellence Certificate.
Smart Serve Ontario
Qualified students have the opportunity to earn the Smart Serve Ontario Responsible Alcohol Beverage Service training and certification.
(TrainCan – (BASICS.fst®)
Qualified students have the opportunity to earn the (TrainCan – (BASICS.fst®) Food Safety and Sanitation certification.
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 Certification.
Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
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Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program.
Hospitality & Tourism Success Stories
Hospitality Students Showcase Their Pitches to Program Advisory Committee
Wed, November 27, 2019
Hospitality students had the opportunity to connect with members of the Program Advisory Committee on November 15th.
Industry Networking Event Opens Doors for Students
Wed, November 27, 2019
With a continuing effort to prepare students for a successful career launch, the annual industry networking event was organized.
Hospitality Students Experience the Muskokas
Tue, November 26, 2019
Over 120 Hospitality – Hotel and Restaurant Operations Management students enjoyed an overnight experience at Deerhurst Resort in the Muskokas.
No news at this time.
Faculty of Business Events
Last Day of Classes
Fri, December 13, 2019
Faculty of Business News
Students Connect with Employers at First Annual Fall Career Fair
Wed, November 27, 2019
The Faculty of Business Work-Integrated Learning Centre hosted a successful career fair on October 29th at Toronto Grand Convention Centre.
Metro Info Session and Work-Integrated Learning Opportunities Event a Success
Fri, October 04, 2019
On Friday, September 27th, the Faculty of Business Work-Integrated Learning Centre welcomed four industry professionals from Metro.
Humber Partners With GTAA for Future Immersive Learning Opportunities
Thu, October 03, 2019
On September 26th, the Greater Toronto Airport Authority (GTAA) hosted an Open House for work-integrated learning representatives.
The DBSA Organizes Another Successful TechWeek
Mon, September 30, 2019
A big shout-out to our DBSA team and our presenters for making this Fall’s TechWeek series a huge success!
Canadian Diplomat Speaks to Students about her Posting in Afghanistan
Thu, May 09, 2019
This April, Professor Jasteena Dhillon hosted a Fireside Chat with Eileen Olexiuk.
Ms. Olexiuk was the first Global Affairs Canadian diplomat to be posted to Afghanistan after the fall of the Taliban regime in 2001. In a dangerous time in the region, she addressed issues with courage and conviction, including speaking out on torture and abuse taking place in Afghan prisons. 4th-year Paralegal Degree Student - Krystina Lau co-organised this event, that was attended by students and faculty from International Development, Liberal Arts and Community Development.
Students Make Health and Safety Recommendations for the Humber Valley Terrace Long Term Care Home
Thu, April 11, 2019
Ensuring good physical and psychological health and safety (PH&S) in the workplace is vitally important for all Canadians.
Through an interdisciplinary approach between the Business School and School of Health Sciences, Dr. Suzy Casimiro and her students were invited to visit, investigate and advance the physical and psychological health and safety (PH&S) at Humber Valley Terrace Long Term Care Home, Etobicoke.
Under the supervision of the Executive Director at Humber Valley Terrace, Marjorie Mossman, students identified the physical hazards and explored possible psychosocial hazards of workers within this healthcare setting. By also adopting sections of the new and – the first of its kind in the world, Canadian Standard for Psychological Health and Safety in the Workplace (CSA-Z1003-13), students explored the many ways that jobs can affect health and safety, from potential exposures to physical hazards, to work-related mental health concerns within healthcare settings.
As a result, students were able to make recommendations on how to improve the policies, procedures and offer health & wellness program options. Overall, recommendations focused on improving the physical and organizational environment to lessen risks of injury and illness; from integrated protection from work-related safety and health hazards to the promotion of injury and illness prevention and the introduction of wellness programs- all to advance both workers’ well-being and the organization.
No news at this time.
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